Here you’ll find answers to the most common questions—quickly, clearly, and without waiting.
taxtastic is cloud-based software that lets you prepare your own income tax return and submit it directly to the tax office—no installation required, simply in your browser or via the app.
The software guides you step by step through the process. The submission is then processed via the official ELSTER interface. Your data is stored in encrypted form on servers in Germany.
taxtastic is designed for anyone who wants to file their own tax return—without a tax advisor, without prior knowledge, and without spending hours on it.
The guided interview asks you simple questions about your personal situation and uses that information to create the tax return that’s right for you. You’ll only see the fields that are truly relevant to you—never a blank form, never a section that doesn’t apply to you.
taxtastic covers all common income situations: whether you’re an employee, retired, a freelancer, self-employed, or a combination of these. Wages, investment income, rental income, and the simplified income statement (EÜR)—individually or combined in a single return. An automatic validity check ensures that your information is consistent before everything is submitted directly to the tax office via ELSTER.
No. taxtastic is software—it does not provide tax consulting in the legal sense. The information provided is of a general nature and does not replace individual advice. You are personally responsible for the accuracy of your information.
taxtastic is available exclusively in German and is intended for individuals who are tax residents in Germany.
All prices are final and include sales tax—no hidden costs.
No. taxtastic is a one-time purchase with no subscription or automatic renewal. You pay once for a tax year and will never be automatically charged. For subsequent tax years, simply purchase a new license.
No. If spouses or registered partners file a joint tax return, one package is sufficient.
Yes, the Basic Package supports tax years starting in 2015. You’ll need a separate package for each tax year. How far back you can file depends on the deadline: four years for voluntary filings, and up to seven years if filing is required.
Transactions are processed through certified payment service providers. Payment is due before the software is activated.
No. The price shown is the total final price, including sales tax. No subscription, no automatic renewal, no recurring fees.
Access is granted immediately upon successful receipt of payment. You’ll receive a confirmation email with your login credentials—this usually takes just a few minutes.
You. taxtastic checks your entries for plausibility but cannot perform a complete review of their content. The responsibility for providing accurate and complete information lies with you.
We are not liable for additional tax payments or lost refunds resulting from incorrect information.
Access remains active until the return is submitted to the tax office—or until the end of the year following the tax year, whichever comes later.
After these periods expire, all data is automatically deleted.
ELSTER (ELektronische STeuerERklärung) is the official transmission procedure of the German tax administration. taxtastic uses only this certified interface—all data is transmitted with end-to-end encryption (SSL/TLS).
No. taxtastic handles the ELSTER submission for you—you don’t need your own account.
That depends entirely on the tax office in charge and is beyond taxtastic’s control. Experience shows that electronic submissions are processed faster than those sent by mail.
Since Google is part of Alphabet Inc. (U.S.), data may be transferred to the U.S. for maintenance and support purposes—based on the EU Standard Contractual Clauses. You can find all the details in our Privacy Policy.
Once the retention periods have expired, all data is automatically deleted.
On the login page, there is a link that says “Forgot your password?”. Enter your email address, and you’ll receive a confirmation email containing a time-limited link to reset your password.
After creating your account, you’ll receive a confirmation email. Your account won’t be active until you click the link.
Every time you log in, we automatically send a 6-digit code to your email—valid for 30 minutes. No manual setup required.
Go to “Delete Account” in your account settings—you can do this yourself at any time. A deleted account cannot be restored.
Update it in the account settings under “My Account.” Since your login code is sent to this address, having a current email address is essential.
As a consumer (§ 13 BGB), you generally have a 14-day right of withdrawal starting from the date the contract is concluded.
By email or mail—no reason is required. To meet the deadline, simply send your notice within 14 days.
In the event of a valid cancellation, we will refund all payments within 14 days using the same payment method.
Describe your issue as specifically as possible—that way, we can provide you with targeted assistance.
For general questions about the service, your order, or the software.
hilfe@taxtastic.dePlease send requests for information, deletion, or other data protection inquiries directly to our data protection address.
datenschutz@taxtastic.de